FAQ

Here, we tried to answer the most commonly asked questions. But if you need more information on our products , feel free to contact us!

What is a Galaxy?

A Galaxy is a sealed container of cloud resources or services. For example, a virtual server, a web hosting, a DNS registration are resources that can constitute a Galaxy. It is worth noting that accounts have permissions on a Galaxy, not directly on its resources. This means that when you you grant permissions to a user, you do it for a Galaxy, not for a specific resource in it. You may use Galaxies to organize your company departments, or to manage different customers in waterproof compartments.

Can I move resources between Galaxies?

No. Galaxies are secure boundaries between resources, and moving them from one Galaxy to another would compromise this security.

Can I grant permissions on a specific resource?

Permissions are managed at Galaxy level. Granting specific permissions to an account will allow him to manage in the same way all the resources in a designated Galaxy.

Is there different types of user accounts?

Yes. By registering, you can create a nominal account (used by a person), or a functional account (used by several members of a team, or even an API).

What is a budget?

The budget is like a virtual wallet. Money available in your virtual wallet can be used to order resources for your Galaxy.

How can I increase my budget?

To increase your budget, you need to submit a request, via the Support tab of your Galaxie's menu.

How can I create a new account?

Use the register button on the front page and follow the registration process.

Is there an API?

Not yet! But we know how important it is for our clients, so we are working wholeheartedly to provide you with one very soon.

I want more permission on my Galaxy. Can you help me?

Permissions are granted by accounts with the “Manage” permission in a Galaxy. The support will not be able to grant you permissions, but it will redirect you to the Galaxy managers to request additional permissions.

Something went wrong. How can I contact the support?

First, you need to be logged in. Then, be sure to be logged in the Galaxy concerned by your request. And finally, click on the "Support" menu item on the left of your screen, and fill out the form. Support will get back to you promptly.

I do not belong to any Galaxy!

It means you have no permission on any Galaxy. You must first contact a Galaxy manager, so that he grants you access.

What is the IDN?

It means "Internal Delivery Network", and it's a private network used to bring resources to your Galaxy.

Can I upgrade my Helium1.xsmall machine?

Not yet. But, you can buy a new one, that fit your new needs, then transfer you data. The technical support may help you.

Does Brane offer any off business hours support?

Yes. Openning a incident support request during off business hours will trigger a call to the Brane duty. The operator will see you ticket, and help you as fast as he can.

What is a Wallet?

It is the payment method used by your galaxy. For now, it aims to set the monthly budget of the galaxy.
You can change the max amounts attribute, but it cannot be greater than the galaxy budget (which is set by Brane operator).
The threshold attribute allows you to fix an amount to get an alert when you monthly consumption overcome it (coming soon).

Who can order?

Only galaxy's members with order accreditation can order some resource.

What is the order process?

The process starts by selecting the product you want to buy. Then, you must configure it for your needs.
Finally, you need to confirm this order to enter in the delivery process.

What is the delivery process?

Once an order is confirmed, it can fall into two kind of delivery process.

automatic validation and delivery

The order is automatically accepted and the resource will be delivered in seconds. You will receive an update as soon as the resource is ready.

manual validation and automatic delivery

The order need to be validated by a human. Our Brane operator will receive a notification to take a look on your order and process it. Then the resource will by delivered. You will receive an update after each steps of the process.

manual validation and delivery

The order need to be validated and delivered by a human. Our Brane operator will receive a notification to take a look on your order and process it. You will receive an update after each steps of the process.

Can I cancel my order?

Yes. But only before it is validated, either by the automatic process, or by a human.

When the charge starts?

The charges are computed from the delivery date of the resource.

Can I delete my resource whenever I want to?

Yes. But take care of your current commitment (initial or reconduction). You will be charged for the entire commitment period.

I deleted my resource by error. What can I do?

Unfortunately, a deletion is irreversible. But, the order contains all information about the delivery, and the initial configuration you did. So you can easily recreate the resource at its initial state.

What are the consumption reports?

Consumption reports are just consumption export for past months.

What is the yearly prediction data?

This is the consumption you will reach for the full current year if you follow your consumption trend of the past 12 months.

What are billing tags?

Each resource can have one tag to categorize it. Billing tags will appear in charts of the billing page.

How are billed resources?

Except for the Calcium, the Chromium and the Radium, and when the initial commitment is over, products are billed on hour basis following these rules:

  • all started hours will be billed

  • from 0 to 600h of usage in the billed month, the hourly price is used

  • from 600h of usage in the billed month, the monthly price is applied.

  • the hourly price is computed this way: monthly_price / 600

Here is the billing details for each products

Product Name

Minimum billing unit

Initial commitment

Reconduction commitment

Termination notification

Helium

Hour

24 hours

1 hour

n.a.

Silicon

Hour

25 days

1 hour

n.a.

Aluminium

Hour

25 days

1 hour

n.a.

Calcium

Hour

36 months

12 months

n.a.

Silver

Hour

24 hours

1 hour

n.a.

Copper

Hour

24 hours

1 hour

n.a.

Nickel

Hour

25 days

1 hour

n.a.

Bismuth

Hour

25 days

1 hour

n.a.

Iron

Hour

25 days

1 hour

n.a.

Chromium

Hour

12 months

6 months

n.a.

Barium

Hour

1 hour

1 hour

n.a.

Radium

Hour

12 months

12 months

1 month

Tungsten

Hour

1 hour

1 hour

n.a.

Phosphorus

Hour

1 hour

1 hour

n.a.